Jump to content
Sign in to follow this  
Sonic

Current Site Issues

Recommended Posts

This topic will be listing the current issues with the site and/or forums, problems that are being worked on and efforts we have taken to solve them.

  • [RESOLVED] 08/12/2015 - Forums Can't Send E-Mails
    This has now been fixed. All e-mail notifications should now be working. New users registering should also receive the validation e-mail.
    ---- Original Issue ----
    The forums can't send notifications e-mails or e-mails to verify new members or changes to your account. This is currently being investigated.
  • [RESOLVED] 08/12/2015 - Problems When Editing Topic's Title from Full Editor
    This issue has now been fixed.
    ---- Original Issue ----
    There are currently configuration problems on our server that is effecting our forums. At times you may have problems when editing a topic's title when using the Full Editor (not the Quick Editor). This is currently being investigated.

  • [NEW] 17/09/2015 - Broken Navigation Menu on iPads/Tablets
    We have discovered that the main navigation menu doesn't work or display correctly when browsing the site on on iPad or tablet PC. This is currently being investigated.
  • [RESOLVED] 16/04/2015 - Forum Links Redirecting from Search Engine/Social Network Links
    This issue has been resolved. More details.
    ---- Original Issue ----
    For the last few weeks we have been battling a problem were links from search engines or social networking sites to our forums get redirected to some spam rubbish spam site. The problem very random and doesn't happen to everyone. If it does happen to you please close the browser window immediately, you can safely click the same link and it won't bother you again, but it can happen again the next day or after a 12 hour period of time has passed (I think). Other than you seeing happen it does not comprise your forum account here or your computer.
    I have been actively trying to find ways to remove this but it keeps coming back. Normally such issues are not discussed publicly but I felt it was important to inform you all of this problem. It is the nasty work of the internet spammers out there, it is not us attempting to gain gain easy money by flooding the site with advertising. We hate it as much as you probably do.
    It should also be noted this problem only happens on the forums. Not our main site.

  • [RESOLVED] 12/06/2015 - Slow Loading on the site and Forums at Times
    Since we have moved to some new hosting this should no longer be a problem. Considered fixed.
    ---- Original Issue ----
    This one is hard to solve but I'm exploring some options. At random times you may experience slow loading of the site and forums. It is mostly due to high traffic on our server. Unfortunately there is not much that can be done about this at this time other than to endure it. Like you I find it hard to work with but it out of my hands for the foreseeable future.
Edited by Sonic

Share this post


Link to post

That sucks man, hopefully you can get this fixed.

Maybe talk to the guys from http://www.jelly-server.com they had a simular problem which they fixed now i believe, perhaps they can assist you in finding the cause.

Share this post


Link to post

That sucks man, hopefully you can get this fixed.

Maybe talk to the guys from http://www.jelly-server.com they had a simular problem which they fixed now i believe, perhaps they can assist you in finding the cause.

 

I found a thread on their forums about the exact same issue, http://jelly-server.com/forums/index.php?/topic/22566-links-to-the-site-from-google-are-being-redirected-to-other-sites-edit-should-be-fixed-let-me-know-in-this-topic-if-it-is-still-redirecting/

I don't think they have solved it. But I will contact them.

 

I know the source of the SQL injection in the database tables and which template cache file this damn thing hides itself in. I've changed every password that we have as well as all Admin/Moderators passwords.

  • Upvote 1

Share this post


Link to post

I don't know how your server is set up or how much access you have to the server. But this issue could be a problem with Apache or rather servers that haven't been updated in a while. Someone could've got high enough access to the server through vulnerabilities in old code to install a malicious Apache module.

 

Many such modules have similar behavior (redirecting people to certain nefarious sites). Though if there are several sites hosted on the same server and only one of them have issue then this sounds more unlikely.

 

If this turns out to be the case try and purge and reinstall Apache.

Edited by Tore
  • Upvote 1

Share this post


Link to post

Thanks for the advice there Tore. Luckily I don't think this thing goes as deep as what you have described. It takes advantage of vulnerability in the IP.Board software. This is what I have done. I shared the same info with the Jelly Server guys.

  • It only injects in the current primary forum skin (I think)
  • Removed the injected code from these tables ibf_skin_cache > skin_global and also ibf_skin_templates > skin_global > includeJS
  • Since the same code gets added to the /cache/skin_cache/cacheid_X/skin_global.php file, recached templates via AdminCP
  • Changed all FTP/SQL Database passwords, changed all Admin and Moderators account passwords

Its roughly 24 hours later since I made all those changes and I haven't seen it come back yet.

  • Upvote 1

Share this post


Link to post

I'm confident in saying the annoying forum link redirect issue has been fixed. It would seem the steps I described above have worked. I will still be checking it from time to time though.

Share this post


Link to post

I'm glad the root of the issue didn't go that far :)

 

Remember to update software regularly especially popular web facing ones.

Edited by Tore

Share this post


Link to post

This forum is still having some long loading issues recently. It's no wonder why this forum is inactive lately.

Share this post


Link to post

Yes I understand its frustrating. There are times when either the main site or forums take forever to load. Unfortunately its out of my hands at this time. My solution is to move everything to some new hosting but I'm not in position to do that just yet.

 

The slow load times are probably part of the inactivity of the forums of late, but could also be because there really nothing happening in the C&C community these days.

Share this post


Link to post

No problems here :)

Share this post


Link to post

Sonic, is there any way you can reverse the forums/site back to default before all of this has happened? I wonder if you could do try something with the cache system for IPB and make the site load a little faster.

Share this post


Link to post

That wouldn't accomplish anything, it's not CNCNZ.com's fault that the server is slow.

Share this post


Link to post

If only it were that simple. Long story short.... the server is somewhat overcrowded I think. With things C&C:Online also calling this server home, everything is fighting for resources and there isn't enough to go around. When C&C:Online launched, it was around that time the problems started. But I'm not blaming C&C:Online, even though it may appear that way.

 

As I said before, the best solution is some new hosting, and that's going to cost money. I'm exploring options and I think I could be better placed to commit to something in a month or so.

Share this post


Link to post

CNCNZ's problem with the server is the same problem that PPM had a while ago, although PPM's situation was fairly worse.

 

In order to prevent the server from being overloaded, it limits each account to a pre-defined number of processes. That amount is not low, however, when you centralizes all your sites, services and hostees in a single account, you'll get trouble, specially with a popular place using a heavy forum software.

 

CNCNZ needs to move its forums into a different account. Moving hostees into different account helps, but the forums needs its own account. Do that and your problems are gone. PPM is loading quite fast nowadays. Revora forums that are much more popular than PPM and CNCNZ together runs fast in the server, because it is split into several accounts.

Share this post


Link to post

Sorry I have not addressed this sooner.

 

Thanks for your feedback Banshee. Moving the forum sounds like that needs to be done ASAP. However we have a certain PHP script that is a potential roadblock. I have sent you some extra details via a PM.

Share this post


Link to post

Has the issue been fixed? As of now, I have no problems with the slow loading issues into this forum.

Share this post


Link to post

Nothing has been done just yet. Since the loading speed issue is random you're just catching it a good time. We will make an announcement when things will happen because there will probably be some down time for the forums.

Share this post


Link to post

So I got to test the main the site on a iPad today and found the main navigation menu is totally broken and basically unusable. I will be looking into this. It will some missing or broken coding somewhere.

Share this post


Link to post

I have a problem editing the first post (including thread title), because an odd error occurred saying I must enter a post: http://forums.cncnz.com/topic/14298-c-c3-mod-sdk-and-wb-faq-updated-362014

 

But I already posted a later one and it still wants me to enter a post. I tried editing the title only and it still wants me to enter a post.

Edited by zocom7

Share this post


Link to post

I was able to replicate what you have described. I'm not sure why it would do that or what has changed to cause this error. I'll will look into it further though.

Share this post


Link to post

No matter what browser I used, I still get the same error.

Share this post


Link to post

Two new items have been added to the list. Current problems with the forums...

  • [NEW] 07/12/2015 - Forums Can't Send E-Mails
    The forums can't send notifications e-mails or e-mails to verify new members or changes to your account. This is currently being investigated.
  • [NEW] 07/12/2015 - Problems When Editing Topic's Title from Full Editor
    There are currently configuration problems on our server that is effecting our forums. At times you may have problems when editing a topic's title when using the Full Editor (not the Quick Editor). This is currently being investigated.

Share this post


Link to post

The issue of the forums no sending important e-mails has now been fixed. All e-mail notifications should now be working. New users registering should also receive the validation e-mail.

  • Upvote 1

Share this post


Link to post

Nice, good work. And thanks for re-validating me after email change, two times lol :D

Share this post


Link to post

Well getting the e-mail system for the forums working correctly was important. Without it, new people can't register, you don't get e-mails letting you know you have a new PM waiting, and as you discovered Zunnie, you can't validate your account when you change your e-mail address.

 

And I think the editing problem has also been corrected now.

 

You can always check the status of reported problems in the original post of this topic.

  • Upvote 2

Share this post


Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  

  • Recently Browsing   0 members

    No registered users viewing this page.

×