unused fingers

[Julbri 0]

OK, heres a challange for you guys, i have spend hours talking to HP tech support trying to get them to find a way for me to fix my fingerprint reader and now it is worse

 

the origanal problem was that the reader was "not detected" so i reset the driver, no fix, i updated driver and bios, no fix, so i talked to HP, they said to reinstall the software, i did, no fix, they said to do in in safe mode, no fix, they said to use the software manager to do it, and now its saying i dont have a fingerprint reader.

 

so do you know better then them and me?

 

figured id see how you all thought you were with tech support hence the poll

[Doctor Destiny 41]

I'm good enough to do it for a living, which is what I hope to be doing here soon...

 

Anyway, what's the make and model of that reader? The best way to find solutions is through a lot of google digging.

[BioBen 3]

lol the last option was specifically for me wasn't it?

 

Is this on 7 or vista or both?

[Malevolence 6]

I am able to build, repair and troubleshoot computers, specifically desktop rigs and not mobile platforms such as laptop and netbooks. A newly acquired skill I got recently due to my fascination on computers. However my computer wasn't so great because of budget issues. It's an irony I guess.

Edited March 15, 2009 by Malevolence

[Julbri 0]

nwhat the model of the reader is, and i cant find out what it is because apparently its not connected, its vista

 

Yea it was Bio

[Doctor Destiny 41]

Ten bucks says you can't troubleshoot as well as you think you can, Malevolence. Not to be mean but it seems like a lot of people your age think they're great but they fall short of what they think they know. If you can't work on a laptop, you do fall short... but anyway, it's just my observation. Nothing meant by it tbh.

 

nwhat the model of the reader is, and i cant find out what it is because apparently its not connected, its vista

If it's a Vista addon, there's no driver to reinstall. However, given that there would have to be something that controls how it works, a driver would be a likely cause even though that sounds contradictory to what I just said.

 

Does it spit out an error or just not work? If you don't mind, what type of laptop and flavor of Vista are you running?

[Julbri 0]

If it's a Vista addon, there's no driver to reinstall. However, given that there would have to be something that controls how it works, a driver would be a likely cause even though that sounds contradictory to what I just said.

 

Does it spit out an error or just not work? If you don't mind, what type of laptop and flavor of Vista are you running?

there is a driver and its own software, it uses digitalpersona personal

 

it gave an error code when i tryed to install a driver for it when i was doing as HP said but it generaly just says its not connected at the moment, for a while it said that it was not detected

Edited March 15, 2009 by Julbri

[Malevolence 6]

Ten bucks says you can't troubleshoot as well as you think you can, Malevolence. Not to be mean but it seems like a lot of people your age think they're great but they fall short of what they think they know. If you can't work on a laptop, you do fall short... but anyway, it's just my observation. Nothing meant by it tbh.

 

I chose not go in depth with mobile platforms because I don't see a need to. Perhaps in the near future? Hmm.

 

As for the troubleshooting issues, yes I have to admit things get pretty tricky and very time consuming to figure those errors and such. Believe me, even the experienced technicians are having headaches doing troubleshooting too. I did not say I was a professional, and I am just an amateur compared to them.

 

it seems like a lot of people your age think they're great but they fall short of what they think they know.

 

Do you know how old am I to begin with?

 

Once again, just because I picked up the knowledge to build, repair and troubleshooting, I don't think I'm that great and I am just another average joe. Trust me, I still think there's alot to learn.

[Doctor Destiny 41]

there is a driver and its own software, it uses digitalpersona personal

 

it gave an error code when i tryed to install a driver for it when i was doing as HP said but it generaly just says its not connected at the moment, for a while it said that it was not detected

Do any errors come up when using or installing? Even if it seems minor, post it anyway. A screenshot would be ideal but a verbatim transcript is fine too.

When you were trying to use it before, did it have any errors that made you need to reinstall it the first place?

 

I chose not go in depth with mobile platforms because I don't see a need to. Perhaps in the near future? Hmm.

Considering laptops are becoming more prevalent, there should be a need since it's not all that hard.

 

As for the troubleshooting issues, yes I have to admit things get pretty tricky and very time consuming to figure those errors and such. Believe me, even the experienced technicians are having headaches doing troubleshooting too. I did not say I was a professional, and I am just an amateur compared to them.

The only real hard ones are funky blue screens but even those can be diagnosed if you look hard enough. It's not so much diagnosing and troubleshooting that's the issue. It's finding the actual fix for the problem, and some have no apparent fix outside of a rebuild.

 

Do you know how old am I to begin with?

Judging by the way you post, I'd venture a guess to anywhere between 19 and 22.

 

Once again, just because I picked up the knowledge to build, repair and troubleshooting, I don't think I'm that great and I am just another average joe. Trust me, I still think there's alot to learn.

I have too but I have an ace in the hole. I can always ask my dad for help but lately, I haven't needed him since I've been able to fix most problems myself.

 

Let me ask you something, can you still troubleshooting legacy systems like Windows 2000, 98/SE, 95 and 3.1? I can.

[Gben 20]

Just posting to say I'm interested in this thread because my vista laptop had similar issues with the finger reader as well. But it was more a gimmick for me, so never pursued fixing it. It worked for a while, and then it stopped reading my print, then there was an error, then I uninstalled it.

[Julbri 0]

the first error was it said it was not detected so i reinstalled the driver, then it showed an error code while installing software for it as HP recommended, dont know the error codes or have screenshots, i can get screenys of it saying its not connected if you want

[Malevolence 6]

Just posting to say I'm interested in this thread because my vista laptop had similar issues with the finger reader as well. But it was more a gimmick for me, so never pursued fixing it. It worked for a while, and then it stopped reading my print, then there was an error, then I uninstalled it.

 

Which brand and type is your laptop? Use your warranty and contact that company. Repairs should be free, I believe.

 

the first error was it said it was not detected so i reinstalled the driver, then it showed an error code while installing software for it as HP recommended, dont know the error codes or have screenshots, i can get screenys of it saying its not connected if you want

 

Just bring it to their service centers and make a big fuzz about it. Use your warranty.

[Doctor Destiny 41]

the first error was it said it was not detected so i reinstalled the driver, then it showed an error code while installing software for it as HP recommended, dont know the error codes or have screenshots, i can get screenys of it saying its not connected if you want

Attempt a software reinstall to get the specific error message. If I have that, I can probably find a fix or at least get a solution together.

 

Just bring it to their service centers and make a big fuzz about it. Use your warranty.

Nah. You only use the warranty when the thing refuses to boot or a chunk of hardware goes tits up.

[Julbri 0]

tryed to reinstall factory driver and software on the scanner and that worked, no errors but still no fingerprint reader, just saying its not detected, maybe i need to pull it apart and check its pluged in.....

 

also DD you should do the Just for giggles thing

[BioBen 3]

Don't pull the thing apart, it's a laptop, you'll break something or won't be able to put it back together.

[Julbri 0]

lol no thats you mate,